UAE Law - Consumer Protection Rights
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The protection of consumer rights is one of the great responsibility of UAE Government. By availing these services the consumers can save their money and time through long court litigations while having cost effective and prompt justice for them through dispute resolution proceedings.
Consumer Rights as stated in Consumer Protection Law No. (24) 2006
The Right to Safety:
To be protected from products, production processes and services that may cause harm to health and safety
The Right to Know:
To know the accurate information concerning the goods and services (ex: original products, for food to mention expiry date & ingredients, others).
The Right to Choose:
Right to have multiple options of items and services in competitive prices and quality.
The Right to Representation:
The right to express opinions to develop the goods, services, prices and availability
Areas that DED Consumer Rights can help you with
Commercial fraud related to the type, nature, product information and quality of products or services.
Sellers΄ refusal to honor the guarantee or after-sale service or their refusal to remedy defects.
Sellers΄ non-compliance with the terms of promotional offers advertised.
Service providers that carry out the work differently from what was agreed on verbally or in writing.
Any practices by sellers that breach consumer Code of Rights.
Online purchases from Dubai-based companies
DED cannot assist consumers If products and services have been bought from unlicensed retailer/sellers, e.g. street vendors
Areas other Government bodies can help you with
Complaints about prices Ministry of Economy
Complaints regarding insurance companies Ministry of Economy
Disputes between trading companies Chamber of Commerce
Complaints about Free zones Free Zone Authorities
Complaints against hotels and travel agencies Department of Tourism and Commerce Marketing
Complaints about down payments and deposits Dubai Courts
Banking and money exchange related complaints Central Bank
Complaints against hospitals, clinics and medical centers Ministry of Health, Dubai Health Authority
Complaints against hospitals, clinics and medical centers Ministry of Health, Dubai Health Authority
Complaints about construction, contracting and related consultancy companies Dubai Municipality
Property leases and ownership complaints Real Estate and Regulatory Agency & Dubai Municipality΄s Rent Committee
Note- The above details are formulated only for the information of readers and should not be tantamount to formal legal opinion from any lawyers.
ABOUT THE AUTHOR: Mr.Mian
Mr.Mian is Managing Partner and corporate lawyer with ten years of experience at Prudential M.E Legal Consultants, Dubai Office
Copyright Prudential Middle East
More information about Prudential Middle East
Disclaimer: While every effort has been made to ensure the accuracy of this publication, it is not intended to provide legal advice as individual situations will differ and should be discussed with an expert and/or lawyer. For specific technical or legal advice on the information provided and related topics, please contact the author.
The Right to Safety:
To be protected from products, production processes and services that may cause harm to health and safety
The Right to Know:
To know the accurate information concerning the goods and services (ex: original products, for food to mention expiry date & ingredients, others).
The Right to Choose:
Right to have multiple options of items and services in competitive prices and quality.
The Right to Representation:
The right to express opinions to develop the goods, services, prices and availability
Areas that DED Consumer Rights can help you with
Commercial fraud related to the type, nature, product information and quality of products or services.
Sellers΄ refusal to honor the guarantee or after-sale service or their refusal to remedy defects.
Sellers΄ non-compliance with the terms of promotional offers advertised.
Service providers that carry out the work differently from what was agreed on verbally or in writing.
Any practices by sellers that breach consumer Code of Rights.
Online purchases from Dubai-based companies
DED cannot assist consumers If products and services have been bought from unlicensed retailer/sellers, e.g. street vendors
Areas other Government bodies can help you with
Complaints about prices Ministry of Economy
Complaints regarding insurance companies Ministry of Economy
Disputes between trading companies Chamber of Commerce
Complaints about Free zones Free Zone Authorities
Complaints against hotels and travel agencies Department of Tourism and Commerce Marketing
Complaints about down payments and deposits Dubai Courts
Banking and money exchange related complaints Central Bank
Complaints against hospitals, clinics and medical centers Ministry of Health, Dubai Health Authority
Complaints against hospitals, clinics and medical centers Ministry of Health, Dubai Health Authority
Complaints about construction, contracting and related consultancy companies Dubai Municipality
Property leases and ownership complaints Real Estate and Regulatory Agency & Dubai Municipality΄s Rent Committee
Note- The above details are formulated only for the information of readers and should not be tantamount to formal legal opinion from any lawyers.
ABOUT THE AUTHOR: Mr.Mian
Mr.Mian is Managing Partner and corporate lawyer with ten years of experience at Prudential M.E Legal Consultants, Dubai Office
Copyright Prudential Middle East
More information about Prudential Middle East
View all articles published by Prudential Middle East
Disclaimer: While every effort has been made to ensure the accuracy of this publication, it is not intended to provide legal advice as individual situations will differ and should be discussed with an expert and/or lawyer. For specific technical or legal advice on the information provided and related topics, please contact the author.
