Client care: How to tackle complaints and claims for law firms
June 11, 2013
Location
tba
tba
London,
United Kingdom
Description
You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time. - John Lydgate
But you can develop a strategy to effectively deal with unhappy clients in a way to ensure they don’t take their business to your competitors.
Treating clients fairly should be a core value of all authorised SRA firms and getting the client relationship on the right footing produces a 'win win' situation with satisfied clients, a good relationship with the SRA, the Legal Ombudsman and your insurers. This interactive masterclass is designed to explore the various issues and difficulties and offers practical guidance to all those involved in this aspect of the firm's business.
Organized by
Ark Group
6-14 Underwood Street
London, N1 7JQ
United Kingdom
More Information
Event's Website
